Refund policy

At OakBridge44, customer satisfaction is important to us. We want you to feel comfortable shopping with us, which is why eligible purchases are covered by our 30-day free return and refund policy.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product should generally be returned in substantially the same condition in which it was received, including any components or accessories originally supplied with the product.
We reserve the right to evaluate returned merchandise before approving a refund where necessary.
Starting a Return
To request a return, contact:
support@OakBridge44.site
Please provide:
- Your order number
- The email address used for the order
- The product you wish to return
- A brief reason for the return
- Photos of the product if it arrived damaged, defective, or incorrect
Please contact us before sending merchandise back. Our support team will provide applicable return instructions.
Free Returns
OakBridge44 provides free returns for eligible orders within the 30-day return period.
Customers should follow the return instructions provided by our support team. Merchandise returned without following the provided instructions may experience processing delays.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible at support@OakBridge44.site.
Please include photographs showing the product and the issue. We will review the information and provide an appropriate resolution, which may include a replacement or refund where applicable.
Refunds
After an eligible return has been received and reviewed, an approved refund will be issued to the original payment method.
Although we process approved refunds promptly, your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.
Original processing times associated with banks or payment providers are outside OakBridge44's direct control.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation after an order has entered processing or has been shipped. If the order can no longer be canceled, you may request a return after receiving it in accordance with this policy.
Return Abuse
OakBridge44 reserves the right to refuse returns involving fraudulent activity, intentional product damage, repeated misuse of the return process, or other conduct inconsistent with reasonable consumer use, subject to applicable law.
This policy does not limit any mandatory consumer rights available under applicable law.